Archive for August 2012
Can You Hear Me Now?
Customer service has been on my mind lately because a lot of parents are calling to ask about enrolling their child in school. In fact, if you walked into my office, you might overhear me talking at the phone, instead of into the phone, and I’m pretty sure you would not find a customer friendly…
Read MoreTrapped? Just MacGyver your way out!
I’m way late to the MacGyver party, but something technology integration specialist Kevin Honeycutt said compelled me to arrive. MacGyver – for those of you who, like me, didn’t watch much TV from 1985 to 1992 – was a secret agent in an action-adventure TV series who “invented” his way out of tight spots with…
Read MoreCheating. Encourage it or punish it?
Was I “cheating” when I went to Steelcase’s website to read essays penned by great thinkers to coincide with the office furniture manufacturer’s 100th anniversary? After all, drawing from these fertile minds prior to writing this article about the future of education would help me immensely, right? And “The Rise of the Small” was the essay…
Read Morewith Mark de Roo
The Main Thing In one of my recent posts, I mentioned the unfortunate and untimely passing of a contemporary leadership champion, Stephen A. Covey. While the length of this post could be nothing but a list of his quotable quotes, one stands out: The main thing about the Main Thing is the Main Thing. So,…
Read Morewith Professor Pocock
6th in a series of 8 Basic Tools for Effective Communication . . . Topic: Elevator Speeches Perfect pitch Wander over to the music classrooms in your building and you’ll likely to find a tuning fork. This device sets the standard for tuning all the other musical instruments. Do you have such a tool for helping…
Read MoreBullying — A new way to wrestle an old problem
Six-year-old Nevaeh (that’s heaven backwards) discovered a new social structure on the playground when her family returned from a summer vacation. Miami, age nine, had moved in, formed a “Girls Club,” and declared Nevaeh mysteriously “not eligible” for membership. Worse yet, Miami warned all members that playing with Nevaeh was grounds for getting kicked out…
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