Archive for August 2013

Wise people learn from the experiences of others. Especially from those experiences that didn’t turn out so well. Fortunately for me, I’m never at a loss when it comes to this kind of learning. In fact, I own the copyrights on both the phrase and concept for “Reverse Continuous Improvement.” Whenever the flow of real-life…

The straight and narrow? Mitch Joel says it’s now “the squiggly.” But I’m on a path – especially for these Encouragers – that is definitely straight and narrow. The communications dodge (aka “the subject switcheroo”) I tried out on my wife, Cindy, the other day was short-lived. Most of my hair-brained explanations are. Cindy still…

It’s true. Once in awhile I really do agonize over what topic to cover in the daily Encourager. So when I do, it’s a “Believe or Not” scenario fitting for Ripley’s. I should probably do this more (the agony bit)… a lot more according to my wife, Cindy. She’s still can’t believe that I featured in…

Think like a retailer prior to your school open houses. Good advice, no doubt about it. I wish I had “thunk it.” But it was Bob Negen’s recent “WhizBang Tip #559” that woke me up to this fact. He and his wife Susan are premier customer service and retail consultants – and the whole “choice and…

When two things intersect, interesting things may happen. The intersection could be good, a la Miguel Cabrera’s 100 mph bat colliding with a pitched fast ball that was heading down the center of the plate. The intersection could be costly, a la my daughter scraping the side of the car with the side of the garage door frame while backing out of garage. (C’mon,…

It’s here! Day 5. Hey, is that a “flash mob” behind you that’s breaking into the Hallelujah Chorus? For sure. Everyone is ecstatic that it’s Friday and the final session is about to start. Mitch Joel is the President of Twist Image, founder of one of the most sought after digital marketing firms in North…