Archive for August 2013

Learning from “uh,oh” Twitter experiences – SCN Encourager 8/30/2013

Wise people learn from the experiences of others. Especially from those experiences that didn’t turn out so well. Fortunately for me, I’m never at a loss when it comes to this kind of learning. In fact, I own the copyrights on both the phrase and concept for “Reverse Continuous Improvement.” Whenever the flow of real-life…

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Our straight & narrow path back to school – SCN Encourager 8/29/2013

The straight and narrow? Mitch Joel says it’s now “the squiggly.” But I’m on a path – especially for these Encouragers – that is definitely straight and narrow. The communications dodge (aka “the subject switcheroo”) I tried out on my wife, Cindy, the other day was short-lived. Most of my hair-brained explanations are. Cindy still…

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Google vs. Bing vs. Letting You Know – SCN Encourager 8/28/2013

It’s true. Once in awhile I really do agonize over what topic to cover in the daily Encourager. So when I do, it’s a “Believe or Not” scenario fitting for Ripley’s. I should probably do this more (the agony bit)… a lot more according to my wife, Cindy. She’s still can’t believe that I featured in…

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Whose eyes should you use? – SCN Encourager 8/27/2013

Think like a retailer prior to your school open houses. Good advice, no doubt about it. I wish I had “thunk it.” But it was Bob Negen’s recent “WhizBang Tip #559” that woke me up to this fact. He and his wife Susan are premier customer service and retail consultants – and the whole “choice and…

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When two opportunities intersect – SCN Encourager 8/26/2013

When two things intersect, interesting things may happen. The intersection could be good, a la Miguel Cabrera’s 100 mph bat colliding with a pitched fast ball that was heading down the center of the plate. The intersection could be costly, a la my daughter scraping the side of the car with the side of the garage door frame while backing out of garage. (C’mon,…

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