Archive for January 2019

January 2019 LUNCHINAR with Supt. KellyMiddleton

Topic: Improving customer service in our schools “You’ll find many gems in Kelly’s insights. An a-ha for me was Kelly’s perspective that customer service is modeled from the very top… and the rest fot the organization over time will mirror that. If there’s no oomph at the top, your customer service will lag.” Tom Page,…

Read More

Level up customer service in your schools. [A brand new Lunchinar!]

You’re invited! On Tuesday, January 22, we’re launching the 2019 SCN series of monthly Lunchinars! Now what’s a Lunchinar? (In case you didn’t already know…) It’s a FREE live streaming “lunch & learn” event that runs from 12:15 – 1 pm. [Sign Up Here.] Imagine a 45-minute friendly get-together with other school leaders and communicators eager to keep growing in…

Read More

Boo! (This really is a scary thing to the Navy Seals.) – SCN Encourager

I’m serious. “Boo!” is something the Navy Seals are trained to avoid. I don’t like surprising “Boo!” scares, either. But that really isn’t much of a shared connection, is it? It hardly catapults me up to their elite level. (Dang it!) Besides – in the real world of the Navy Seals –”Boo!” is just another…

Read More