Archive for January 2019
January 2019 LUNCHINAR with Supt. KellyMiddleton
Topic: Improving customer service in our schools “You’ll find many gems in Kelly’s insights. An a-ha for me was Kelly’s perspective that customer service is modeled from the very top… and the rest fot the organization over time will mirror that. If there’s no oomph at the top, your customer service will lag.” Tom Page,…
Read MoreThe marketoonist’s take on “customer experience” – SCN Encourager
What are the odds? That marketoonist Tom Fishburne would poke some fun at “customer experience” during the exact same time I am highlighting our January 22 “customer service” Lunchinar. I guess this proves for a fact that great minds really do think alike! I only wish I had one of them. Dang it! As of…
Read MoreLevel up customer service in your schools. [A brand new Lunchinar!]
You’re invited! On Tuesday, January 22, we’re launching the 2019 SCN series of monthly Lunchinars! Now what’s a Lunchinar? (In case you didn’t already know…) It’s a FREE live streaming “lunch & learn” event that runs from 12:15 – 1 pm. [Sign Up Here.] Imagine a 45-minute friendly get-together with other school leaders and communicators eager to keep growing in…
Read MoreBoo! (This really is a scary thing to the Navy Seals.) – SCN Encourager
I’m serious. “Boo!” is something the Navy Seals are trained to avoid. I don’t like surprising “Boo!” scares, either. But that really isn’t much of a shared connection, is it? It hardly catapults me up to their elite level. (Dang it!) Besides – in the real world of the Navy Seals –”Boo!” is just another…
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