The marketoonist’s take on “customer experience” – SCN Encourager

What are the odds? That marketoonist Tom Fishburne would poke some fun at “customer experience” during the exact same time I am highlighting our January 22 “customer service” Lunchinar. I guess this proves for a fact that great minds really do think alike! I only wish I had one of them. Dang it! As of…
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Level up customer service in your schools. [A brand new Lunchinar!]

You’re invited! On Tuesday, January 22, we’re launching the 2019 SCN series of monthly Lunchinars! Now what’s a Lunchinar? (In case you didn’t already know…) It’s a FREE live streaming “lunch & learn” event that runs from 12:15 – 1 pm. [Sign Up Here.] Imagine a 45-minute friendly get-together with other school leaders and communicators eager to keep growing in…
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Boo! (This really is a scary thing to the Navy Seals.) – SCN Encourager

I’m serious. “Boo!” is something the Navy Seals are trained to avoid. I don’t like surprising “Boo!” scares, either. But that really isn’t much of a shared connection, is it? It hardly catapults me up to their elite level. (Dang it!) Besides – in the real world of the Navy Seals –”Boo!” is just another…
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First it was Scrooge. Then it was the Grinch. Who’s next? – SCN Encourager

Maybe Scrooge can carry around Christmas in his heart 365/24/7. But am I the only one who thinks doing this is kinda hard? I guess getting into the true spirt of the season at the 11th hour is always possible, though. Even the Grinch caved. Giving us yet another popular holiday-transformational story. In contrast to…
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Before the glut of leadership gurus today, there was this guy. – SCN Encourager

He’s wise. Extremely experienced. And certainly has proven himself to be open to change. (albeit after a bit of ghostly mentoring…) But nevertheless, whatever it took for him to embrace a new personal paradigm, ol’ Ebeneezer certainly has now set the bar pretty high, don’tcha think? Dang it. It’s one thing for me to not be…
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Can you help me out with a problem? – SCN Encourager

Okay, here’s what I’m wrestling with. I can’t figure out if I’m now “writing up” to Harvard Business Review’s standards… or if they’re starting to woefully “write down” to mine. I’d be curious to know what you think. Now truth be told, I only saw these two tweeted-out HBR articles after my eyes first locked…
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The marketoonist’s take on “customer experience” – SCN Encourager

What are the odds? That marketoonist Tom Fishburne would poke some fun at “customer experience” during the exact same time I am highlighting our January 22 “customer service” Lunchinar. I guess this proves for a fact that great minds really do think alike! I only wish I had one of them. Dang it! As of…
Read More

Level up customer service in your schools. [A brand new Lunchinar!]

You’re invited! On Tuesday, January 22, we’re launching the 2019 SCN series of monthly Lunchinars! Now what’s a Lunchinar? (In case you didn’t already know…) It’s a FREE live streaming “lunch & learn” event that runs from 12:15 – 1 pm. [Sign Up Here.] Imagine a 45-minute friendly get-together with other school leaders and communicators eager to keep growing in…
Read More

Boo! (This really is a scary thing to the Navy Seals.) – SCN Encourager

I’m serious. “Boo!” is something the Navy Seals are trained to avoid. I don’t like surprising “Boo!” scares, either. But that really isn’t much of a shared connection, is it? It hardly catapults me up to their elite level. (Dang it!) Besides – in the real world of the Navy Seals –”Boo!” is just another…
Read More

First it was Scrooge. Then it was the Grinch. Who’s next? – SCN Encourager

Maybe Scrooge can carry around Christmas in his heart 365/24/7. But am I the only one who thinks doing this is kinda hard? I guess getting into the true spirt of the season at the 11th hour is always possible, though. Even the Grinch caved. Giving us yet another popular holiday-transformational story. In contrast to…
Read More

Before the glut of leadership gurus today, there was this guy. – SCN Encourager

He’s wise. Extremely experienced. And certainly has proven himself to be open to change. (albeit after a bit of ghostly mentoring…) But nevertheless, whatever it took for him to embrace a new personal paradigm, ol’ Ebeneezer certainly has now set the bar pretty high, don’tcha think? Dang it. It’s one thing for me to not be…
Read More

Can you help me out with a problem? – SCN Encourager

Okay, here’s what I’m wrestling with. I can’t figure out if I’m now “writing up” to Harvard Business Review’s standards… or if they’re starting to woefully “write down” to mine. I’d be curious to know what you think. Now truth be told, I only saw these two tweeted-out HBR articles after my eyes first locked…
Read More