customer service

An insanely simple customer service tip (above 3rd grade math skills not required) – SCN Encourager

If you can count up to 2 you might find this tip valuable Remember… the math isn’t important. But what the numbers represent certainly is! It’s 1 for “yes.” And it’s 2 for “no.” That’s pretty much it. Shep Hyken, a first-class customer service trainer, says this tactic has worked wonders at every company where …

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Scaling up the fun factor works big time for Moosejaw

“Make our customers love us.” You can’t miss that message painted in groovy letters on an inside wall facing the front door of Moosejaw Mountaineering’s corporate headquarters in Madison Heights, Michigan. I’d made an appointment with Gary Wohlfeill, Moosejaw’s creative director, to learn how customer engagement builds brand loyalty. Nobody does customer engagement like Moosejaw. …

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