Posts Tagged ‘customer service’

Scaling up the fun factor works big time for Moosejaw

“Make our customers love us.” You can’t miss that message painted in groovy letters on an inside wall facing the front door of Moosejaw Mountaineering’s corporate headquarters in Madison Heights, Michigan. I’d made an appointment with Gary Wohlfeill, Moosejaw’s creative director, to learn how customer engagement builds brand loyalty. Nobody does customer engagement like Moosejaw.…

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