School PR

An insanely simple customer service tip (above 3rd grade math skills not required) – SCN Encourager

If you can count up to 2 you might find this tip valuable Remember… the math isn’t important. But what the numbers represent certainly is! It’s 1 for “yes.” And it’s 2 for “no.” That’s pretty much it. Shep Hyken, a first-class customer service trainer, says this tactic has worked wonders at every company where …

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Say now, just how important is the whole “mindset” thing? – SCN Encourager

Is it more important than the acquisition of skills? Hmmm. I wrestle with this. Not because my mindset is all that complex (good attitude / bad attitude) or my skill set is all that deep (know it / don’t know it)… It’s just that this is a good “chicken or the egg” kind of question for …

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Who are three of your favorite TV characters? (a revealing speedy-kwik quiz) – SCN Encourager

Warning – this quiz has a punchline that stings! Ouch! This exercise hurts. Maybe you won’t be affected in the same way. Let’s find out. Imagine you are attending a “relationship building” workshop. Not a marriage or emotional touchie-feelie one. But rather one geared toward “customer retention” for organizations. (Yeah, I know I need both… …

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Oops! Here’s a 21st century skill you’re probably “underteaching.” – SCN Encourager

As if preparing your students in the core 21st century skills in your schools wasn’t enough! But… it isn’t. Sorry. For sure, the core 21st century skills already contained in our curriculum and in our instruction are essential. They’re rock-solid. And our students need to experience success in:  •  critical thinking •  problem-solving •  collaboration …

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