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The Encourager

On school days (M-F) Tom sends out an email to leaders & communicators. The messages are intended to spark a smile and something to think about. Surprisingly, on some days this actually happens.

An Olympic Gold Medal – what it takes to earn one. – SCN Encourager

For once, my topic and its timing match up perfectly! Given that the 2018 Olympic Games start today in South Korea. (Now… don’t get used to this, though. It’s likely I won’t be able to pull off this kind of relevancy again until the Tokyo Olympics in 2020!) As the world begins to observe the …

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The “why” behind the NFL’s memorable Super Bowl Ad – SCN Encourager

If there was one Super Bowl ad that drew rave reviews the next day this was it. The NFL nailed it big time with Eli Manning’s and Odell Beckham Jr.’s version of the famous dance scene from “Dirty Dancing.” Of course, the fact that the movie premiered 30 years ago and has always been popular …

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I’ll bet the bank you don’t have this in your communicator’s toolbox – SCN Encourager

Of course, I’m not risking all that much to be perfectly honest. You know it. I know it. You gotta have it to risk it. And this photo shows my wallet on a good day! So, I’ll just have to give you an I.O.U. if I lose this bet. But I don’t think I will. …

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An insanely simple customer service tip (above 3rd grade math skills not required) – SCN Encourager

If you can count up to 2 you might find this tip valuable Remember… the math isn’t important. But what the numbers represent certainly is! It’s 1 for “yes.” And it’s 2 for “no.” That’s pretty much it. Shep Hyken, a first-class customer service trainer, says this tactic has worked wonders at every company where …

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